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Orders
Below are some of are common questions about orders
How do I make a purchase?
You can explore my three collections, and if you find art pieces you'd like to purchase, they are available in the "PAINTINGS" and "PRINTS" sections. Simply add the artworks you desire to your cart. To review and finalize your selections, click on the shopping cart icon at the top of the screen. From there, proceed to "CHECK OUT."
During the checkout process, you will be prompted to enter your personal information, including the shipping address. Once you've filled in the details, click the PayPal button to complete the payment. Once the transaction is successful, you will see a purchase receipt on the screen. Additionally, you will receive an email with the same receipt.
After the system sends out the order information, we will contact you directly to confirm that all details are accurate. Once confirmed, we will proceed with the shipping stage of your order.
Thank you for choosing my artworks!
How do I know if my order is confirmed?
You will receive an email once the system has processed the payment.
This email will include the order number and details of the artwork
purchased. Alternatively, you are welcome to print the receipt from the screen that you receive upon placing the order on our website.
Can I change my shipping address after my order is placed?
You can change the shipping address within the first 12 hours after the order has been placed by sending an email to gabriela@gabrielatolomei.com.
Please include the order number and provide the new address to replace the one initially indicated in the original purchase.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we offer FREE international shipping to any destination and
country, as long as commercial courier companies provide services to your location. In rare cases where more than one courier may be required for your location, we will contact you to inform you of any additional costs, if applicable. Please provide any special shipping instructions in the Shopping Cart page before proceeding to check out.
When will my order be shipped?
Please allow 3 weeks to process your purchase. This time includes all tasks related to preparing the shipping and export documents. The travel time, once the product leaves the port of departure, will vary depending on the final destination. Each shipment will have its own tracking number.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
How long will it take until I receive my order?
Please allow 3 weeks for the processing of your purchase. This timeframe encompasses all tasks related to preparing shipping and export documents. The travel time, once the product departs from the port, will vary based on the final destination. Each shipment will be assigned its own tracking number.
